Services
A leading cloud-based human capital technology and services provider that powers confident health, wealth, and well-being decisions. As an HR Benefit, Admin, and BPO outsourcing company, the client has a global presence working with the majority of Fortune 500 companies as their clientele.
CHALLENGES :
The client aimed to define business-aligned standard operating procedures, processes, tools, and technologies and establish a Service Delivery Platform while accelerating separation from the parent company. In addition, the client wanted to optimize business processes and reduce the cost of operations while ensuring zero disruption to all their customers during the demerger/transition phase.
Mphasis created business service mapping and onboarded the award winning Integrated Service Management and Automation platform – InfraGenie™, in just 10 weeks. InfraGenie™ enabled incidents, problem, change, service requests along with a self-service portal, with 147 catalog items for a 24,000 user base. We also delivered the following services to the client in an integrated delivery model :
Achieved upto 30% cost savings while reducing TCO
Early TSA exit enabled in-time divestiture, exit from parent company and resulted savings on prevalent TSA costs for the customer
Integrated Automated Workflows for Zero-touch fulfillment
95%+ Auto discovered and accurate CMDB
SLA-driven operations, resulting in Increased productivity in operations
Improved MTTR, Service Quality, Visibility and Availability