The Next Applied
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DIGITAL INSURANCE SOLUTIONS

Our insurance domain expertise, digital building blocks, and solutions enable the digital insurer to achieve business outcomes and drive P&C transformation.  

PIONEERING DIGITAL INSURANCE
SOLUTIONS IN P&C SPACE

 

With the advent of digitization in the P&C insurance (or General insurance) industry, customers are demanding speed, transparency and personalized interactions. Mphasis digital insurance solutions enable your business to compete successfully and profitably by improving efficiency in your business processes, delivering a seamless digital experience and evolving with disruptive trends in the industry.

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PREFERRED PARTNER

 

Digital Transformation Partner

We are digital transformation partner for a leading global insurer:
• Leading the 1st digital transformation program for the insurer to migrate from Tridion to the Adobe platform (AEM) for all Internet sites, in a phased manner across LOBs
• 100+ sites already migrated to the new AEM platform
• End-to-end ownership including development, support and migration, and multiple country rollouts

Digital Transformation Partner

Insurance Partner

Mphasis has been global insurance partner in multi-country platform rollouts:
• A single platform to manage the warranty business across a region that ensures standardized business models and product analytics across geographies 
• The cost of IT for policy and claims processing is very low and the platform is easy to maintain for all business and regulatory requirements
• This platform eliminated country level warranty systems and reduced the cost of maintenance and support
• The data analytics in this platform provides product performance by country for decision making on future business models
• The platform is robust and been used by retailers as points of sale and repair, providing customer care for timely claim processing

Insurance Partner

Quality Assurance Partner

We are global quality assurance partner for the top insurance companies across the world. We provide -
• End-to-end testing for diverse techno-functional application portfolio delivered across North America, Europe and Australia
• Consistent and aligned QA approach improving operational efficiencies and productivity
• Transformation through process optimization, tools consolidation, automation and TMMI implementation
Shift Left principles in service delivery helped achieveefforts savings of up to 80% in various projects and reduction of defect leakages into production from 25% to 5%

Quality Assurance Partner

Global Delivery Partner

Mphasis delivers IT services for the largest insurance organizations in the world:
• Partnering in development and support across application and infrastructure services in three continents
• Recognized as the #1 Global Delivery Partner in terms of “Overall Client Satisfaction”
• Strategic partner for initiatives including digital and application management services (AMS)
• Key program awarded with “Novarica Research Council Impact Award”

Global Delivery Partner

UNIFIED SOLUTION ECOSYSTEM

 

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MPHASIS ADVANTAGE

 

Business KPI Driven Approach

• Outcome based with skin in the game
• Chunks of business value in short time
• Non-Invasive based on understanding enterprises

Business KPI Driven Approach

Deep Domain Expertise: Deep Industry Experience + Cloud and Cognitive

A powerful cloud-based cognitive engine that leverages the best of machine learning and deep learning algorithms to –

• Automate unstructured document processing
 • Provide richer analytics and actionable insights
 • Enable straight through downstream processing
 • Augment knowledge experts to focus on complex and challenging tasks

Deep Domain Expertise: Deep Industry Experience + Cloud and Cognitive

Speed and Agility

• Our experience in adoption of Scaled Agile model
• Drive at the speed of “Fintech"

Speed and Agility

BUSINESS PROCESS SERVICE OFFERINGS

 

At Mphasis, we have been providing insurance services across the value chain since 2002.  We have successfully delivered over 100 consulting and improvement projects and executed multiple, large, and complex transformation and digital engagements. Currently, we are equipped with 55 global carriers across service lines and over 1000 insurance-certified, resources supporting our property and casualty (P&C) insurance services. Our focus segments include underwriting and claims across markets and product lines. Besides, we address all the insurance market challenges through innovation at NEXT LabsTM.

SOLUTIONS

 

Cognitive Document Processing using DeepInsightsTM

A powerful cloud-based cognitive engine that leverages the best of machine learning and deep learning algorithms to –

• Automate unstructured document processing
• Provide richer analytics and actionable insights.
• Enable straight through downstream processing
• Augment knowledge experts to focus on complex and challenging tasks

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Cognitive Document Processing using DeepInsightsTM

Broker Connect Platform

The personalized and role-based content publishing platform that simplifies customer interactions, offers speed and agility in customer engagement, and creates a market place for partners and suppliers.

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Broker Connect Platform

Specialty Insurance

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Underwriter Workplace

A unified workplace with a single view dashboard of all elements that enables underwriters with a Personal Digital Assistant to answer queries on demand. It –

• Simplifies access to data and information
 • Automates data validation and administration tasks
 • Enables data driven UW decisions

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Underwriter Workplace

Interaction Management Tool

Mobile-enabled Interaction Management tool enables multi-channel interaction over calls, chatbot, emails, SMS, social media and mobile app.

• Simplifies access to data and information
 • Automates data validation and administration tasks
 • Enables data driven UW decisions

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Interaction Management Tool

SUCCESS STORIES

 

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RECOGNITIONS

 

THOUGHT LEADERSHIP

 

IDEAS IN ACTION

 

Contrary to Popular  Belief it’s not, “All About The Bass” as the  Song  States. In fact it’s All About the Customer, Yes, The  Customer!
Improve Insurer Operating Profitability 
Insurance Telematics Analytics

Dramatically shorten the time to launch new P&C products with ComPASS

Applying Technology Achieve Digital Customer Engagement

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Mphasis Mainframe & App Modernization — FAQ
YOUR QUESTIONS ANSWERED

Digital insurance solutions digitize insurance operations across insurance verticals. They modernize operations and automate processes, enhancing efficiency of policy sales, underwriting, policy administration, claims, and more. Leveraging real-time data analytics, they help insurers to deliver seamless digital experiences to customers.

Property and casualty insurance solutions, backed by technology can help insurers compete profitably in the digitally evolving P&C landscape. From data analysis and management that help offer the best insurance products to customer engagement and operational efficiency, digitized P&C insurance operations enable insurers deliver fast, seamless, and transparent customer interactions and claims management solutions.

Cloud technologies, data analytics, AI/ML, claims and underwriting automation, omnichannel systems, IoT integrations, API led architectures, among others are some of the technologies used to boost property and casualty insurance operations. Modernization of policy and claims platforms are also leveraged to improve efficiency, customer experience, and decision making.

Insurers can leverage claims management systems to streamline and automate claims processing, ensuring faster claims resolution and increased customer engagement. Embracing AI and automation can help improve claims handling efficiency and lead to better customer satisfaction. With self-service portals, real-time tracking, fraud detection and more, they can streamline their claims processes, while ensuring accuracy.

Underwriting automation uses data, AI/ML, and rules engines to automatically assess risk, apply underwriting guidelines, approve policies, and accelerate decision making with greater accuracy, consistency, and efficiency. This also ensures that insurers can stay on top of managing risk and compliance in insurance.

Digital insurance solutions use data analytics, AI, and automation to assess risk accurately, detect fraud, and monitor interactions in real time. Risk assessment solutions leverage predictive modelling to identify and proactively prevent risks. This continuous monitoring mechanism helps insurers reduce losses and deliver secure experiences.



Contact Us for Digital Insurance Solutions That Drive P&C Transformation.