The Next Applied
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AIRLINES

The Domain Edge to Applied Technology

POWERING AIRLINE SUCCESS THROUGH TRUSTED
PARTNERSHIPS AND NEXT-GEN DIGITAL SOLUTIONS


With more than two decades of experience and long-standing client engagements, Mphasis brings proven expertise to the global airline industry. We support over 20 airline clients across the Americas, Europe, and Asia, backed by IATA-certified business analysts, cloud-native and legacy SMEs, our DSKOOL domain learning platform, and representation on the TPF User Group Board of Directors.

Our Airline Data Platform (ADP) unifies data and insights into real-time business intelligence, powered by 15+ AI/ML and Gen AI models spanning flight delay prediction, dynamic pricing, and personalized offers.

Mphasis Tria™, our enterprise agentic platform, carries airlines from insight to governed action through domain-aware AI agents. From core modernization to passenger and employee experience, we lead in TPF services and end-to-end airline transformation.

SUCCESS STORIES

 

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THE MPHASIS ADVANTAGE

25+ of experience with long-standing engagements

20 + airline and GDS clients predominantly across Americas, Europe and Asia

IATA certified Business Analysts

Leading the way in TPF Services with over two decades of Excellence

Partnership with Industry Experts

SMEs in niche skills including Cloud-Native and Legacy technologies

In-house domain learning platform DSKOOL

TPF User Group Board of Directors - Representative

Transforming Airlines - Elevating the Passenger and Employee Experience through Core Systems and Data Modernization

TRAVEL TECHNOLOGY SOLUTIONS

Delivering what Our Clients Need Most

 

Enterprise Data Hub

Our Enterprise Data Hub unifies operational, financial, and customer data into a single governed platform, empowering real-time analytics, automation, and smarter decision-making.


AI/ML Models

Our advanced AI and machine learning solutions deliver predictive insights for airlines, enabling operational optimization, enhanced passenger experiences, and agile responses to evolving conditions.


GenAI Offerings

Mphasis GenAI solutions accelerate airline SDLC and legacy TPF modernization through automated development, reducing time, risk, and costs while improving quality.



Airline Modernization

Business KPI based modernization, delivering chunk sized MVPs based on a prioritization matrix factoring business criticality, dependencies and benefits.


Airline Data Platform

Cloud native data platform providing ready-to-use business models and near real time data aggregated from underlying disparate legacy systems.


PATRAM™

Mphasis’ proprietary e-AWB solution, PATRAM™ simplifies and optimizes customer data management, document preparation, EDI messaging, tracking and tracing, and analysis and reporting.



Quantum Computing

Quantum computing helps airlines solve complex optimization challenges faster, improving route planning, fuel efficiency, passenger reaccommodation, crew scheduling, disruption recovery, and more.


Airline Retailing

Retail Availability solution effectively addressing the three phases of purchase – schedule, availability and price – to enable high performance with agility.


Passenger Virtual Assistant

Multilingual chat/voice bot providing a one-stop solution for the customer across every step of their journey by integrating with airlines’ and third-party systems including car rentals and hotels.



Next-gen Agent Experience

A single interface solution which Integrates with multiple systems to enable airline reservations, airport agents, and call centers to provide a seamless experience.


Airline Cognitive Quality Assurance

Mphasis transforms quality from assurance to intelligence, embedding BDD/TDD, >95% automation, and quality gates at every delivery step. Agentic AI manages test design, execution, root-cause analysis, and self-healing, reducing cycle times by up to 70% and keeping escaped defect rates below 1%. Regression tests cover Reservation, Fares & Ticketing, Check-in, Cargo, Reissue, and Refund.


CAPABILITIES

 

Network Management
Modern network management solutions enable airlines to analyze demand, capacity, and profitability across their global route structures. They support scenario modeling that improves decisions on frequency, fleet assignment, and market expansion. Real-time insights help airlines respond quickly to competitive and environmental changes. This results in stronger network performance and sustained revenue growth.
Fares and Ticketing
Airlines benefit from dynamic fare strategies supported by automated pricing engines and real-time market intelligence. These systems ensure consistency across channels while enabling personalized offers for travelers. Streamlined ticketing workflows reduce revenue leakage and improve customer satisfaction. Airlines gain more agile, data-driven control over their pricing ecosystem.
Airline and Flight Operations
Integrated flight operations tools give airlines real-time visibility into fleet movement, crew availability, and disruption recovery. Data-driven travel technology solutions and insights support faster decisions that minimize delays and enhance operational resilience. Automated workflows improve communication between OCC teams, crew, and ground operations. Airlines achieve more reliable, efficient, and predictable day-to-day operations.
Airline MRO
Airline MRO solutions digitize maintenance planning, inventory management, and engineering workflows. Predictive analytics help identify issues before they occur, reducing unscheduled downtime. Integrated platforms streamline compliance, documentation, and work orders to improve technician productivity. The result is a safer, more efficient maintenance environment powered by proactive intelligence.
Airline Cargo
Airline cargo platforms improve capacity utilization through automated booking, pricing, and load optimization tools. Real-time tracking enhances transparency for shippers and logistics partners. Integrated workflows streamline warehouse, ramp, and documentation processes. Airlines gain a more profitable, responsive, and scalable cargo operation.
Administration and Finance
Advanced administrative and financial tools automate budgeting, forecasting, procurement, and compliance workflows. Real-time analytics improve executive visibility into cost structures and operational performance. Integrated systems reduce manual effort while increasing accuracy and governance. Airlines achieve stronger financial control and more informed strategic planning.
Reservation and Distribution
Modern reservation and distribution systems help airlines deliver personalized offers across direct and indirect channels. They support advanced retailing with NDC, bundled products, and dynamic personalization. Stronger connectivity keeps content and pricing consistent across partners and digital platforms. Airlines improve customer engagement and lift conversion rates.
TPF Centre of Excellence
Our dedicated TPF Center of Excellence provides airlines with expertise to maintain, optimize, and modernize mission-critical systems. Our teams drive code refactoring, performance tuning, and seamless migration to modern platforms through automated, GenAI-driven transformation. This ensures reliability, agility, and a clear, low-risk path forward to future innovation.

THOUGHT LEADERSHIP

 

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CO-CREATING EXCELLENCE WITH STRONG PARTNERSHIPS

 

 

AWS

Bringing out Focused Aviation Industry Platforms and Solutions leveraging our AWS Partnership.

Know More

 

Consulting Partner

This Partner provides consulting services in developing sales, business and airline IT development strategies, solution design reviews, NDC roadmaps to competitive benchmarks, and market roll-out plans.

 

Loyalty Partner

The partner brings loyalty and partnership expertise to the organization and has proven world class Loyalty Consultancy, specializing in design, transformation and management of loyalty programs, by evaluating programs and benchmark for the future.

 

Domain Partner

The partner brings deep travel and transport industry experience for software development and platform solution consulting.

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