Services
The current challenging times and the post-pandemic world has pushed healthcare industry to rethink digital transformation and maximize patient outcomes. They need to constantly innovate and provide holistic value-based health care by improving personalized experiences, simplifying interconnected interactions, modernize the core system and optimize real time data at scale to support artificial intelligence initiatives across the enterprise.
Mphasis supports the healthcare industry improve and transform patient and provider services by enabling innovative and customized healthcare plans & policies, digital health, improve cost and data access for care delivery optimization, the data analytics to provide more on-demand, personalized connected experiences across the payers and provider segment.
Payer and Provider Experience
Mphasis provides solutions that helps providers and payers to connect, transform, and deliver innovative and quality integrated care. Through our Front2Back™ approach and Service Transformation, we enable value-based care and enhance the customer experience with a frictionless consumer engagement connecting the patient, provider, and clinicians through multiple channels while harnessing the patient data from various sources.
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Core Administration Platform Services
Mphasis Javelina® provides a flexible, agile healthcare platform that offers new levels of collaboration, secured data analysis, and intelligent insights through our artificial intelligence and automation solutions. It improves workflow, enhances decision making and patient outcomes at optimized costs.
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Enterprise Automation of Healthcare Processes
Mphasis combines Enterprise Automation (intelligent Business Process Management, Robotic Process Automation and Optical Character Recognition), Artificial Intelligence, digital, and Next-Gen Data to limit & simplify repetitive tasks, create connected touchpoints across interaction with patients and providers and improve accuracy, RoI and value to end-customers.
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Healthcare Data Platform
Mphasis Next-Gen Data, Analytics, and AI/ML solutions combined with Front2Back™ approach help enterprises mine and leverage the healthcare data to enhance customer experience and accelerate decision-making process for improved care delivery. Mphasis DeepInsightsTM enables providers to leverage well proven predictive models to produce better interactive visualizations by harnessing the power of data. It can help deliver an intelligent and modernized healthcare system that drives the future of value-based care with increased efficiency and revenue, reducing costs, and simplifying KPIs reporting.
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AI-Driven Contact Center Solution
Mphasis helps Healthcare and Life Science clients tackle the challenges of modern-day Contact Center needs by leveraging best in class Contact Center partners and award winning conversational, generative and AI Agnostic technology to deploy safe, secure and compliant “AI-First” Next Gen Contact Center (NGCC) solutions.
With over 30 years of deep domain experience in Healthcare from our award winning Mphasis Javelina solutions, we understand the challenges of healthcare, and the need for safe, secure, reliable solutions that meet HIPPA, PII, GDPR and other state, federal and governmental compliance requirements, across the Health Care landscape for Payers, Payees, Members and Providers.
Mphasis utilizes a combination of best in class contact center solutions from word leaders including Genesys, Talkdesk, Amazon Connect, Cisco and Five9 for in-cloud or on-premise solutions, as well leverage our strategic platinum partnership with Kore.ai, the world’s leading enterprise conversational and generative AI platform and solutions company to deliver a truly impactful Next Gen Contact Center (NGCC) solution – an intelligent solution that transforms customer and employee interactions into an intelligent ‘AI-first’ Contact Center, and, to incorporate the best of AI, advanced analytics, and automation technologies into an AI-driven contact center solution.
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MPHASIS HEALTHCARE - CONNECTED TO THE FUTURE
MPHASIS ASSISTED ENROLLMENT FOR HEALTHCARE
MPHASIS' AI-DRIVEN VIRTUAL MEMBER CHAMPION
