Services
The healthcare industry is undergoing a fundamental shift powered by artificial intelligence, data intelligence, and rising expectations for personalized, value-based care. Payers and providers are reimagining how care is designed, delivered, and managed—modernizing core systems, simplifying complex interactions, and activating real-time data at scale to unlock the full potential of AI across the enterprise.
Mphasis enables healthcare organizations to lead this transformation. We help payers and providers build intelligent, customized health plans and digital health solutions that improve access, affordability, and outcomes. By modernizing core platforms, enabling interoperable data ecosystems, and embedding AI throughout operations and care workflows, Mphasis delivers connected, on-demand experiences for members, patients, and providers.
Our solutions drive measurable impact—optimized care delivery, reduced administrative burden, smarter decision-making, and differentiated experiences—helping U.S. healthcare organizations accelerate the shift from volume to value with AI at the core.
Payer and Provider Experience
Mphasis provides solutions that helps providers and payers to connect, transform, and deliver innovative and quality integrated care. Through our Front2Back™ approach and Service Transformation, we enable value-based care and enhance the customer experience with a frictionless consumer engagement connecting the patient, provider, and clinicians through multiple channels while harnessing the patient data from various sources.
Administration Platform Services
Mphasis Javelina® delivers one of the most modern, digitally enabled, and scalable payer claims platforms in the market—backed by deep expertise in the self-funded payer ecosystem.
Designed to help payers operate efficiently under increasing cost pressure and regulatory scrutiny, Javelina® combines platform flexibility, proven performance, and rapid adaptability to support today’s evolving healthcare models.
Enterprise Automation of Healthcare Processes
Mphasis combines Enterprise Automation (intelligent Business Process Management, Robotic Process Automation and Optical Character Recognition), Artificial Intelligence, digital, and Next-Gen Data to limit & simplify repetitive tasks, create connected touchpoints across interaction with patients and providers and improve accuracy, RoI and value to end-customers.
Healthcare Data Platform
Mphasis Next-Gen Data, Analytics, and AI/ML solutions combined with Front2Back™ approach help enterprises mine and leverage the healthcare data to enhance customer experience and accelerate decision-making process for improved care delivery. Mphasis DeepInsightsTM enables providers to leverage well proven predictive models to produce better interactive visualizations by harnessing the power of data. It can help deliver an intelligent and modernized healthcare system that drives the future of value-based care with increased efficiency and revenue, reducing costs, and simplifying KPIs reporting.
The Javelina® technology has alleviated many concerns regarding healthcare reform requirements. As a result, we can continue to ensure that claims are paid quickly and accurately.
–Chief Strategy Officer
We have already noticed the benefits since going live. Some of these benefits include enhancements to record retention, faster claim re-pricing and an increase in auto-adjudication of claims.
–President & CEO
The Javelina® application delivers unique insurance administration capabilities essential to managing multiple workflows and supporting our numerous locations. We are very excited that this new system will improve efficiencies and offer more functionality to better serve our customers while also providing capabilities that position us for the future.
–Group Director
Throughout Javelina® implementation, from assessment and design through data conversion and testing, Eldorado's professional service teams have been highly collaborative and responsive. As a result, transitioning to our new payor platform has been a productive and efficient process.
