PSS MODERNIZATION FOR A CENTRAL AMERICAN AIRLINE

A Central American Airline looking to modernize their Passenger Service System.

OBJECTIVES

Modernization and digital transformation of the core PSS products/applications suite supporting modern retailing to use context and drive conversion and experience
Development of a state-of-art and device-agnostic modern agent experience for easy customization, consistent customer experience, reduced agent training and operating costs, and increased revenue through upsell opportunities
Implementation of microservices-based cloud native, high-performance, rule-centered, and off-host revenue management portfolio for flight availability, flight connection builder, seating engine and disruption management
Development of reporting and reconciliation solutions — sales reporting, payment processing settlement, airline info store, etc

Expedited transactions

Improved ancillary sales, accounting and reporting

Reduced passenger wait time

Improved agent productivity

Cost-effective real-time data store

Automated manual handling with event driven processes

Improved experience and lower cost during irregular operations

Improved accuracy of sales reporting process