LARGEST BANK IN BERMUDA IMPLEMENTS BEST-SHORE MODEL TO REDUCE COSTS AND TURNAROUND TIME

CLIENT

The client is the largest bank in Bermuda. It launched an information technology (IT) initiative to implement core banking solutions to modernize systems and drive growth but needed a technological framework that could match the pace of its growth.

BUSINESS CHALLENGE

The implementation of this solution meant a transition of all IT infrastructure and business applications to a secure service management datacenter in Toronto and provide 24x7 support to customers. It required a technology partner that could manage its applications, ITO (Network), and service desk. Apart from providing support for migrated core and non-core applications, the partner was also required to implement the Flexcube core banking application.

SOLUTION

Our team used Oracle FlexCube, S1 Postilion, Milvus/Portia/FDR, SOA4FSI framework, SWIFT, Java/J2EE/.Net, BPEL, and Oracle 10g/SQL Server 2005 to devise a solution that included:

• Core banking implementation

• Enhancements

• Production support (24x7x365)

• Remediation

• Data migration

BENEFITS

The solution enabled our client to:

• Implement the best-shore model to reduce cost, reduce turnaround time, and support different time zones

• Meet all contractual requirements on service-level agreements (SLAs) and productivity improvements

• Increase customer satisfaction, resulting in client upgrading support levels

• Improve flexibility to ramp up/down capacity

• Integrate and support the necessary applications using a futuristic agile technology framework

• Integrate ticketing and a workflow toolset, including a service center for incident management, problem management, change management, and an asset center to support asset management