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HOME HEALTHCARE EQUIPMENT PROVIDER ACHIEVES 20% TCO REDUCTION WITH NEXT-GEN INFRASTRUCTURE MANAGEMENT SOLUTION

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THE CLIENT

 

Our client is a US-based provider of integrated home healthcare equipment and related services, offering a comprehensive range of products and services for home respiratory therapy and Obstructive Sleep Apnea (OSA) treatment.

CHALLENGES/ REQUIREMENT

The client was looking at improving the current service levels, and efficient reporting and management in a multi-vendor environment.

 

The challenge lay in the legacy system that needed significant upgradation. The heterogenous environment of the client’s infrastructure estate called for transforming the platform to make their applications work with efficiency. Additionally, processes were manual and not mature, and this would require automation to be leveraged for greater service reliability.

 

Overall, an intelligent industrial foundation was required to bring flexibility and scalability into the client’s operations and enhance user experiences. This would infuse the much-needed trust with the client.

SOLUTION

 

Our strategy was to streamline the client’s IT to remove inefficiencies and fund new initiatives. We brought in an integrated service delivery model with our proprietary service management and automation platform, InfraGenieTM. Taking an automation-led and self-service driven approach for infrastructure operations and end user services – such as identity access management and the ‘joiner-mover-leaver’ framework. We also brought in proactive problem management for reduction of incidents and better capacity planning.

 

Our solution scope covered a 2000+ heterogenous infrastructure landscape (CoLo and AWS) and 8000+ next-gen service desk contacts. We provided the following services:

  • Automation using InfraGenieTM orchestration
  • 24x7 monitoring, on-call support, service desk Ops
  • End-to-end compute platform management (AIX, IBM i(AS400), Windows, Linux, TSM, VDI)
  • Network services – 250+ customer locations, supporting 1000+ network devices
  • Service orchestration and service management for ITIL functions within customer environment
  • Self-service catalogs and single-click deployments
  • SSP implementation for better user experiences
  • Event correlation and single-pane of glass view

THE OUTCOMES /BENEFITS

Our innovative implementations delivered the following outcomes:

20 percent reduction in total cost of ownership

30 percent incident reduction

75 percent alert reduction through self-healing

70 percent adoption ratio of SSP implementation

High rate of service availability and environment stabilization

Remediation of old vulnerabilities by 80 percent to enhance security control and operational efficiency