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RE-ENGINEERING DIGITAL WORKSPACE IN PUBLIC CLOUD LEVERAGING MPHASIS INFRAGENIE™ PLATFORM

CLIENT

 

A leading diversified independent insurance intermediary group in the United Kingdom with 4,000 employees, across 80 locations handling around £3bn of insurance premiums each year.

THE CHALLENGE

Pandemic Situation and Limited Digital Workspace

  • The Client’s digital workspace infrastructure environment was designed and configured for ~500 users while the need of the hour was to support 4 times more users who were working remotely due to the pandemic situation
  • ~2000 users were experiencing failure in accessing the digital workspace environment and critical applications

 

SOLUTION

 

The client partnered with Mphasis to deliver Managed Hybrid Cloud Infrastructure services and leverage InfraGenie™ platform to provide end-to-end service management. Mphasis recently completed managed services transition for hybrid cloud environment and is undergoing stabilization phase. The environment comprises of:

  • Around 1500 servers, 6PB storage, and 250+ SQL database servers to support 5000 users
  • Mphasis’ Managed Services structured on ITIL V3 framework and 24x7 operations
  • Mphasis’ InfraGenie™, ‘zero-touch-zero-impact’ integrated service management platform, to provide a single end-to-end service management across physical, virtual and cloud environments

The existing architecture was reviewed and re-engineered to support a greater number of remote connections. The Citrix farm and NetScaler load balancers along with policy servers and FollowM print policy servers were scaled up. We also optimized the group policy settings, print policy servers were scaled up. We also optimized the group policy settings, print policies, Appsense environment manager policies and reconfigured Teams on Citrix servers to improve performance. All these activities were performed leveraging the power of Microsoft Azure Cloud in terms of scale, security, and control.

THE RESULT

 


We scaled up client’s digital workspace within 48 hours



  • By leveraging InfraGenie™, we could deliver speedy responses to service requests and reduce manual intervention. Through the integrated platform, we could achieve:
  • Co-relation of all open events and raising single major incident
  • Workflows for on-time notification to all required participants
  • Identification of related infrastructure and applications using business service mapping
  • Continuous monitoring and mapping historical performance data to baseline solution parameters
  • Easy and quick-change approval through InfraGenie™ orchestration
  • Reduced manual effort and increased success rate with templatized deployment using InfraGenie™

BUSINESS BENEFITS


The re-designed ecosystem could support 2000 remote connections, with:


Automated (templatized) infrastructure expansion

On-demand Storage and Compute scaling

No wait times for replication & provisioning

No dependency (physical & virtual)