The Next Applied
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Mphasis and Kore.ai experience transformation solutions enable enterprises to create unified experiences
with AI-first contact centers and virtual assistants. With 24/7 human-like contact center solution to address common customer queries
and seamlessly integrated virtual assistants to equip employees with the information necessary, we ensure unified experiences across the board.


Creating Unified Experiences for Customers and Employees


Customer Experience

Mphasis and Kore.ai’s experience transformation solutions help Customer Experience (CX) teams looking to automate self-service, provide faster transactions, and enable personalized experiences.

Key benefits include :

  • Using AI as a customer-service assistant to create personalized customer experiences across voice and digital channels.
  • Respond and deflect complex queries with high degrees of accuracy.
  • Automate interactions to improve Net Promoter Score.


Offerings



  • BankAssist - An omni-channel conversational virtual assistant that automates the most common retail banking customer needs to drive extraordinary experiences. BankAssist understands, processes and instantly responds to user queries and requests via voice and digital channels.
  • HealthAssist - An AI-native and HIPAA-compliant solution, that delivers a digital-first, human-like conversational experience through voice and digital interactions with patients, members, caregivers, providers, agents, employees and consumers across a healthcare enterprise.
  • AgentAssist - An AI-powered intelligent virtual assistant that empowers contact center agents in real-time to deliver extraordinary customer experiences by proactively providing the next best actions, automated fulfillment assistance and contextual recommendations during live calls and digital interactions.
  • RetailAssist - Engages shoppers with an omnichannel, next-generation experience to meet on-demand needs, anywhere and anytime. RetailAssist enables retail and ecommerce companies to modernize, scale and transform their operations by building competencies around self-service automation, personalization, omnichannel fulfillment, and 24/7 pre-/post-sales service and support.


Employee Experience

Mphasis and Kore.ai’s experience transformation solutions help Employee Experience (EX) teams looking to provide 24/7 help desk support, onboarding guidance and knowledge management.

Key benefits include :

  • AI-powered self-service assistants for required support.
  • Personalized, intelligent and conversational support delivered when and where needed, to improve overall experience and productivity.
  • HR and IT staff freed-up from routine queries to help them focus on important and business priority tasks.


Offerings


 




  • HR Assist - A unified employee engagement virtual assistant that helps hire, onboard, and engage with a global workforce easily. It is a domain-trained, purpose-built AI-first virtual assistant that acts as a force multiplier for the HR staff and improves employees’ experience and satisfaction levels.
  • IT Assist – A pre-trained, purpose-built AI-first virtual assistant that acts as a force multiplier for the staff and improves employees’ productivity and satisfaction levels. Trained with over 150 IT support use-cases and the ability to customize it to an organization's needs, IT Assist brings faster resolutions to routine problems and saves time and energy for employees and support staff.