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30% IMPROVED OPERATIONAL EFFICIENCY THROUGH DIGITAL, RIGHT SHORING, INTELLIGENT AUTOMATION & LEAN (DRIL) IMPLEMENTATION

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CLIENT

 

A UK-based specialty insurance broker was facing below mentioned challenges -

  • Overall operation split in front, middle and back office, resulting in complex processing and manual activities
  • High run cost and siloed operations for few LoBs
  • Disjoint system architecture

 

SOLUTION

 

 

Mphasis helped the client overcome these challenges through process automation, leveraging -

  • The DRIL (Digital, Right shoring, Intelligent automation and Lean) framework
  • A data platform to drive data-first transformation approach
  • An intelligent and even-driven workflow
  • Intelligent automation components

 

We utilized Rapid Assessment Platform for pipeline creation and Scaled Agile Framework (SAFe) for Lean-agile implementation.

 

BENEFITS

 

 

15-20% freed broker capacity

 

30% improved operational efficiency

 

Approximately 35% reduced operational cost

 

Quality Improvement