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TRANSFORMED PROCESSES WITH ENTERPRISE AUTOMATION

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CLIENT

 

A global commercial real-estate service firm was facing below mentioned challenges -

  • High operational costs
  • Improve customer experience
  • Need to improve quality

 

SOLUTION

 

 

Mphasis helped the client deal with above mentioned challenges through operations transformation by adopting automation framework.

  • Conducted quarterly in-person design thinking workshop for pipeline creation, and multi-year automation COE was set up
  • Leveraged Scaled Agile Framework (SAFe) for Lean-agile implementation
  • Deployed Dr. Bot - a proactive bot monitoring and management utility

 

BENEFITS

 

 

Achieved lowered cost, and enhanced customer experience and control

 

51 processes were automated, freeing 100+ FTEs

 

Significantly improved NPS

 

Reduced error rate to 0%

 

100% compliance adherence