LEADING UK PARCEL COURIER COMPANY ACHIEVES PERSONALIZED CUSTOMER EXPERIENCES AND MINIMIZES FRAUDULENT CLAIMS WITH HIGH-VOLUME MASTER DATA MANAGEMENT SOLUTION

THE CLIENT

One of the largest parcel courier company in UK, who pioneered the gig economy courier business, transporting ~2Mn parcels a day, and second largest by volume after Royal Mail.

THE CHALLENGE / REQUIREMENT

The client had a very tight deadline of less than four months to

Build a real-time and accurate database of records of searches, recipients, and postal addresses
Provide APIs for mobile apps
Support analysis of business performance and customer activity

THE SOLUTION

Mphasis deployed the Talend data services platform to develop, configure and commission an Enterprise Service Hub, APIs and data quality functionalities – on an Amazon Web Services (AWS) infrastructure.

BUSINESS BENEFITS

The data repository of people addresses and parcel transactions now supports exciting new mobile apps and provides deep insights into customer behaviors.

This has resulted in the client

Becoming more competitive

Improving their customer engagement and experiences

Significantly reducing fraudulent claims for missing parcels