OPTIMIZED INFRASTRUCTURE SECURITY FOR AN AMERICAN MULTINATIONAL HOME IMPROVEMENT RETAIL CORPORATION

THE CLIENT

An American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals.

BUSINESS OBJECTIVE

The client had distributed delivery units and gaps in the working model. They were low in automation and had multiple decentralized custom legacy tools platforms. They aimed to secure their infrastructure through identity, data, and endpoint security. The client also wanted to bring in automation to track non-ticketed items and improve operational efficiency efficiently.

SOLUTION

Mphasis enabled the client to bring multiple disparate teams under one process and cross-skill resources while minimizing skill dependencies across multiple platforms. We provided the following services

Standardized and unified processes for Identity Security, Data Security and Endpoint Security
Support 24X7 with high visibility across IT estate
Standard workflows & automation framework
User store consolidation for multiple stores through virtual directory integration
Automation baked through AI/ML & RPA
Metric-driven assurance-based service framework
ServiceNow integration for automated ticketing
Integrated operations with outcome-based delivery

BENEFITS

Platform agnostic culture for cross-skilling resources

Metrics-driven governance at various levels with leading indicators

Tool consolidation for SSO to bring in centralized authentication

Streamline application onboarding process through forms-based request

Data consolidation across stores and uniform user directory