Services
DRIVERS
• Changed consumer preferences and the rise of millennials
• Shift towards application-based and mobile engagement
• Increased focus on speed, functionality, and friendly experience
• Disruptive, new, cross-industry products
CHALLENGES
• Build mobile extensions and acquire subsidiaries with mobile only
• Partner or acquire start-ups with new digital models
• Tie siloed initiatives
NEED OF THE HOUR: FRONT2BACKTM TRANSFORMATION
• Service transformation by offering insurance, banking, and wealth management as a service
• Design thinking to continuously anticipate and improve customer journeys
• API-enabled ecosystem to tie initiatives together
• AI and machine learning for context and automation
• Top data quality, security, and performance
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DRIVERS
• Continuous and rapidly-evolving business goals
• ‘Fast and agile’ IT driving competitive advantage in the marketplace
• Cloud for ‘fail fast and pivot strategies’ to accelerate innovation
• Management of technology debt
CHALLENGES
• Lack of speed and end-to-end visibility into legacy systems
• Multiple standards, platforms, and frameworks
• Overcoming of culture and skill capability gaps
• Lack of infrastructure availability and scalability
NEED OF THE HOUR: FRONT2BACKTM TRANSFORMATION
• Multi-speed IT
• Optimized DevOps
• Cloud
• Intelligent infrastructure automation for high availability and scalability
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DRIVERS
• Rise of customer-centricity, omnichannel, and open source
• Importance of compelling, unbroken, anytime-anywhere customer experiences
• Monetizing value of data and enabling of new functionalities and revenue streams
• Extraordinary competition and disruption
CHALLENGES
• Fundamental changes in business KPIs
• Going beyond partnering with select API vendors
• Viewing this trend as an extension of EAI/ESB
• Committing to organizational changes that follow
NEED OF THE HOUR: FRONT2BACKTM TRANSFORMATION
• Design thinking for API-enabled customer journeys
• API design and implementation services
• Contextual intelligence for designing intelligent workflows to build smart applications
• Microdomain services
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DRIVERS
• Connected, device-dependent world
• Rise of omnichannel experiences
• Concurrent focus on personalization
• Managing volume, velocity, and variety of data
CHALLENGES
• Data access and security
• Lack of data sciences and big data resources
• Operationalizing machine learning models
NEED OF THE HOUR: FRONT2BACKTM TRANSFORMATION
• Realign from process-centric to data-centric IT
• Lay the foundation design and build data stores/hubs
• Inexpensive ETL
• Simple analytics filtering, rollup, and drill down
• Advanced analytics
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DRIVERS
• Connected, device-dependent world
• Rise of omnichannel and big data
• Concurrent focus on personalization and speed
• Support for digital marketing
CHALLENGES
• Balance speed with establishing fundamentals
• Retain trust in stored data
• Time lost from conflicting definitions and data lineage across siloed/legacy apps and databases
• Business participation, sponsorship, and adoption of self service
NEED OF THE HOUR: FRONT2BACKTM TRANSFORMATION
• Data quality and governance
• Master data management
• Data analytics
• Data delivery framework
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DRIVERS
• Proliferation of mobile devices and sensors
• Ability to connect anything and everything to the internet
• Intelligent devices providing event-level (telemetry) analyzable data
• Advancement in AI and analytics
CHALLENGES
• Manage explosion of data from the accelerated growth of IoT sensors
• Use data to better understand customers, reduce operational cost, and uncover new revenue streams
• Own data
NEED OF THE HOUR: FRONT2BACKTM TRANSFORMATION
• Big data management framework for useful, actionable insights
• Microdomain services to aggregate and integrate unstructured data with fast and real-time data
• Cloud platform management to work with leading IoT platforms
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