MPHASIS DIGITAL WORKPLACE SERVICES
HUMAN-CENTERED TECHNOLOGY FOR ENHANCED EXPERIENCES
Services
The truth about transformation is that it has to be part of everything that an enterprise does – and not just about technology. Empathy and a nuanced understanding of a user’s interaction with enterprise technology to achieve their goals is key to end user support transformation.
Mphasis Digital Workplace Service (DWS) aims to understand the users’ needs for support and delivers an integrated solutions across the lifecycle of user and workplace assets. Shifting from transaction efficiency to business value, we deliver on service transformation through innovative application of technology, Mphasis Front2Back™ approach and InfraGenie™ integrated service delivery platform.
Across the areas of service restoral, account and access management, new requests and issue management, our DWS services address the three important aspects of transformation, collaboration and user experiences.
Current state Gold image, mobile and laptops treated separately from a management perspective, labor intensive process for deployment and reallocation.
All end user devices managed through Intune, zero IT touch deployment.
Email dominates; Teams used for chatting; independent physical/VOIP phones; SharePoint as central storage; network drives for user data storage and sharing.
Teams as centralized platform for all collaboration by harnessing value from 0365 ecosystem.
Measured at transaction level when user reaches out for support; high user dependency on IT.
Measured across users' journey in pursuing business goals; designed for challenging status quo and eliminating users need for support.
MYIT self-service toolbox improves device and application performance, increases productivity and enhances user experience by simplifying the user’s journey with support. It’s a handy toolkit that empowers users to address issues and incidents, and provides the ease of an ‘all-in-one’ experience on ‘How to’ and ‘Self-fix’ options. Available as a packaged application with Microsoft standards, this can be easily deployed and managed for version upgrades.
With an objective of extracting high technology intensity and realizing maximum ROI from investments, our approach to support for change management encompasses the following:
Mphasis delivers digital workplace services in a managed services model which aims to :
60% saving in technology leadership mind space by reducing the transactions
30% boost in user productivity
Deliver superior user experiences leading to technology adoption and subsequently ROI from technology
Deliver analytics that challenge status and drive continuous engineering mindset