Everest-Group-Healthcare-Payer-Digital-Services-2026

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Mphasis has been positioned as a 'Major Contender' in Everest Group's Healthcare Payer Digital Services PEAK Matrix® Assessment 2026. The report evaluated 31 leading healthcare payer digital service providers on market impact, innovation, payer-specific expertise, delivery capabilities, and value delivered to clients.

This positioning reflects Mphasis's targeted capabilities and investments across the payer digital landscape, including AI operationalization, interoperability readiness, phased modernization, and platform-led transformation models.

Everest-Group-Healthcare-Payer-Digital-Services-2026

Mphasis Strengths Highlighted in the Report

Everest Group's assessment recognized several areas of Mphasis's healthcare payer digital services capability, including:

IP-led approach. Takes an IP-led approach to expand its presence across payer segments, leveraging its Javelina® platform to support core administration modernization, configurable benefit management, and claims transformation.

Experience transformation. Strong focus on member and provider experience transformation, bolstered by the acquisitions of Blink UX and Silverline, strengthening capabilities in Salesforce-led omnichannel engagement, digital front doors, and CRM-driven outreach across payer workflows.

Gen AI and agentic AI. Demonstrates clear focus on gen AI and agentic AI, with AI-led transformation capabilities embedded across claims intake, provider operations, contact center workflows, and care management processes, helping improve operational efficiency and turnaround times.

BPaaS execution. Established execution capabilities across BPaaS and modernization-led engagements through Platform++, enabling lower-cost modernization, faster deployment cycles, and scalable payer operations.

To learn more about our healthcare services, visit Mphasis Healthcare.

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