PRODUCT SUSTENANCE
Extending product life to improve profitability
Services
Market evolutions drive technology organizations to introduce next-gen products to meet their strategic goals. At the same time, there is a critical need to effectively sustain previous generation products to retain customer revenues and experience. Mphasis Product Sustenance services helps extend the life of revenue generating products by –
Mphasis Product Sustenance offers continued maintenance and support for your legacy products, while reducing technical debt and enhancing application performance for better customer experience. We enable our clients to unlock their experienced teams for priority tasks and evolving new go-to-market models. We undertake end-to-end ownership of products and provide our clients -
Cognitive capabilities and knowledge management help lower the cost for product sustenance, provide business continuity and improve customer loyalty
Cognitive Analytics System helps us analyze client’s systems and recommend improvements for -
• Better code coverage for critical and impacted features
• Improved quality and customer satisfaction
• Quick turnaround for product rollouts
• Timely releases at optimal cost
Our Client University model helps us understand the key pain points and process requirements. The key steps are –
• Forming knowledge management team
• Collecting existing documents
• Preparing knowledge documents and refinement
• Building client university
• Executing training and certification
Mphasis Product Sustenance helps -
Improve profitability by 10-20% by optimizing operations to improve cost base
Improve customer NPS through delivery quality achieved by implementing Client University model, and upselling and cross-selling to existing customers
Ensure zero disruption through our proven transition process
Maintenance and transformation of legacy products
Unlock critical teams for priority product initiatives