DESIGNING AWS-ENABLED DOMAIN TRAINING PLATFORM WITH IMPROVED SCALABILITY AND SECURITY

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BUSINESS CHALLENGE

We analyzed the issues

Grooming business knowledge within the team
Lack of domain knowledge affecting operations support and execution of business / digital transformation programs
Ambiguity in understanding and participating business / domain discussions
Development and delivery delays due to lack of domain knowledge

THE SOLUTION

We analyzed the issues

Mphasis' DSKOOL is a domain training program with courses spanning multiple modules in airline industry, covering key business areas. These courses are developed in partnership with universities and guidance from Aeronautical Engineers and industry experts.

Entire platform is built at 3 levels: 0, 1 and 2. Level 0 foundation course offers airline domain orientation. Level 1 for generalized knowledge on overall business processes, and level 2 for specialization in selected business areas. Each level covers fundamentals, dives deep into respective areas and characterized by learner-friendly processes. Level 0 is characterized by an automated certification process, Level 1 has a training program covering all the 8 business processes (Reservation & Distribution, Fares & Ticketing, Flight Operations, Airport Operations, Airline MRO, Airline Cargo, Administration & Finance, and Network Management), and Level 2 offers training program with specializations in each of these processes.

THE KEY TENETS OF DSKOOL

User Access Management (Grant access & reset initial password), Automatic E-Mails, Web-based Airline Domain Courses, Assessment & Quiz – Randomization of questions, Certification (downloadable and can be triggered as an e-mail)
AWS Cloud Watch to collect, access and monitor all performance and operational data in form of logs and metrics from a single platform
AWS EC2 instance provides scalability, high performance and security for the platform
Moodle, a popular open source Learning Management System (LMS) platform available on the AWS Marketplace, to build personalized dashboard consisting of courses and tasks, forums, wikis, and group calendars
Adobe Captivate as a plug-in for graphics and testing and Linux as the operating system
Sharable Content Object Reference Model (SCORM) for developing the learning material

THE OUTCOME

Multiple benefits achieved with DSKOOL

Builds a strong comprehensive domain knowledge across key business functions of airlines

Enhances the quality of services, faster delivery and ability to scale up for opportunities

Easy-to-use as the training programs can be chosen based on their career progression / interest with self-paced training levels

Helps in building expertise/SME knowledge on airline business functions