Services
Public sector organizations are often faced with challenges that hinder delivery of seamless, user-friendly citizen experiences. Disparate systems, digital divide, interoperability issues among technologies, data security and privacy risks, skill gaps in the workforce can affect growth. Additionally, frequent policy changes, financial constraints, and the inflexibility of legacy systems hinder governments' ability to deliver better outcomes.
Mphasis helps public sector organizations modernize their systems, improve citizen services, and enhance security. Our expertise in digital transformation enables seamless integration of outdated systems, making government operations more efficient and user-friendly. From strengthening data security and improving accessibility with intuitive digital services to workforce development programs and agile solutions for quick adaptation to policy changes and budget constraints, we help our public sector clients ensure long-term success.
Mphasis integrates environmental stewardship, social responsibility, and strong governance into every facet of its operations, driving sustainable value in alignment with national ESG frameworks and societal priorities.
We bring the human element to public and government organizations, empowering them with technology, data collaboration, and AI-driven insights to tackle the public sector's evolving challenges. From enhancing digital inclusion and streamlining citizen services to strengthening cybersecurity and modernizing legacy systems, we help governments stay agile and responsive. Our offering ensure public sector organizations can operate with efficiency, transparency, and resilience, moving at the speed of citizen needs in an era of rapid change.
Experience Design
An effective blend of Blink UX’s (an Mphasis company) design methodologies with next-gen technologies to deliver innovative and relevant citizen experiences, complemented by Mphasis’ Front2Back™ approach, which guarantees innovation, speed, and engagement.
Modernization
A sustainable, continuous application modernization program focused on applying tools, approaches, and best practices to extract and transition legacy capabilities and workloads. This enables the delivery of operational benefits that come from cloud-native architectures and modern platform ecosystems that allow for continuous technology and capability innovation in the public sector.
Cyber Security
End-to-end services that improve agility, flexibility, and cost-effectiveness of next-gen information security and compliance programs. This is further augmented by machine learning models and connected intelligence platforms to enable the detection of advanced and targeted threats, and safeguard public sector operations and sensitive citizen data.
AI and Automation
Mphasis helps public sector organizations modernize with AI and automation, improving efficiency, security, and citizen engagement. We streamline legacy systems and workflows using AI tools like chatbots and RPA. Our solutions enhance decision-making, fraud detection, and service delivery for faster, more accessible government services.
Inter-Operability and Data Silos
Mphasis helps public sector organizations break down data silos and enable seamless, secure data exchange across agencies. Using API-led integration, cloud platforms, and microservices, we connect legacy systems to modern services, delivering accurate, real-time insights. This improves efficiency, reduces redundancy, and enhances citizen services by ensuring critical information flows smoothly.
Next-Gen Data
Efficient and seamless access, unification, migration, analysis, integration, and harmonization at every stage of data maturity. Our Next-Gen data offerings allowing public sector organizations to raise the impact and outcome of data intelligence for improved citizen experience.
NextOps
A lean, highly resilient, and ITIL-aware approach to operations, underpinned by an intelligent digital core, a customer-centric design, and a flexible resourcing model. NextOps applies the power of our integrated ‘Tech & Ops’ to design solutions that meet specific needs and boost efficiency and citizen experience.
IT Value Stream Acceleration
A world-class DevOps Framework that helps public sector organizations establish key metrics that matter to maximize value while driving continuous optimization of the IT Value Streams. This is further enhanced by our ZeroQA™ approach, supported by Zero Cost Transformation and Service Reliability Engineering (SRE).
Agile IT Ops
Holistic and seamless digital integration of Operational services between infrastructure and application maintenance, including cloud, allowing public sector organizations to experience improved user experience and collaboration, automated IT operations, and accelerated cloud adoption.
Platforms and Protocols (XAAP)
Seamless integration of software, platform and infrastructure as a service from any environment via a single common platform, enabling public sector organizations to develop, deploy and manage services on a common delivery platform supporting all delivery channels.
Mphasis works with governments across the UK, Europe, the Americas, and the Asia-Pacific region, helping them navigate digital transformation while meeting strict security requirements. With dedicated secure Offshore Development Centers (ODCs), we ensure government projects are executed with the highest level of security and compliance. In the United States, we support federal and state agencies with AI-driven solutions, cloud modernization, and cybersecurity. In the UK, we’ve partnered with government departments on key digital initiatives. Our work in India has contributed to digital governance and citizen services, while in Australia and Canada, we’ve played a key role in modernizing IT infrastructure. By combining deep industry expertise with cutting-edge technology, we help governments worldwide enhance efficiency and better serve their citizens.
Mphasis is committed to integrating environmental stewardship, social responsibility and strong governance into every aspect of our operations. Through responsible investments, ethical business practices and innovative solutions, we have driven positive changes, inclusivity and resilience — to ensure a sustainable future. KNOW MORE
In UK, we are registered to the following government frameworks and procurement portals to enable their digital transformation:
1. Digital Outcomes & Specialists
2. G-Cloud
3. Dynamic Purchasing System
4. Public Contracts Scotland
| Name of the Certification | Certification Details |
|---|---|
| ISO/IEC 27001:2022 | Information Security Management System (ISMS) certification |
| ISO/IEC 27701:2019 | Privacy Information Management System (PIMS), extension to ISO 27001 |
| ISO 22301:2019 | Business Continuity Management (BCM) certification |
| ISO 9001 | Quality Management Systems certification |
| Cyber Essentials Plus | UK government-backed cybersecurity certification |
| SOC 1 & SOC 2 | System and Organization Controls for service organizations |
| HITRUST | Health Information Trust Alliance certification for healthcare data security |
| IASME Gold | In progress: Enhanced cybersecurity and governance standard |
| ISO/IEC 42001:2023 | In progress: AI Management System standard |