TOP MEDICAL DEVICES COMPANY SAVES 30 PERCENT OF COSTS WITH MPHASIS SOLUTION

CLIENT

The client is a medical devices company that manufactures a variety of orthopedic products for rehabilitation, pain management, and physical therapy. Towards building a next-generation enterprise that aligns with changing market dynamics, the client wanted to augment performance of applications and IT infrastructure.

BUSINESS CHALLENGE

The client came to us with a series of information technology (IT) issues such as complex application landscape with multiple enterprise resource planning (ERP) and customer-facing applications, limited bandwidth to address business surge, non-standardized monitoring and decentralized operations, outdated infrastructure, lack of information technology (IT) operations aligned to Information Technology Infrastructure Library (ITIL) best practices, and unavailability of digital risk information for critical business applications. As a result, the client faced issues such as revenue losses and increased operational expenditure (OPEX), operational inefficiencies, and ineffective IT infrastructure that was unable to keep up with business needs.

SOLUTION

The client wanted us to create a solution to reduce costs, provide benefits upfront for their self-funded transformation journey, future-proof technology landscape via scalable cloud adoption, and stabilize and standardize operations. Our solution spanned:

• Transition: Zero business disruption, right-shoring
- Minimized disruption to business
- Migrated to global delivery model
- Defined milestones with strict exit criteria
- Focused people transition
- Shared governance—one team

• Stabilization: Operational initiatives, quick wins
- Ensured standardized IT processes globally
- Deployed monitoring for the IT environment
- Implemented Mphasis service delivery platform, improving on current ServiceNow capabilities
- Deployed various applications tools from Mphasis (C2, Health Check, etc.)

• Transformation: Scalable and robust
- Refreshed and upgraded IT infrastructure
- Standardized and refreshed end user devices (e.g., laptops) and associated images
- Developed cloud strategy
- Completed critical projects: Agile and DevOps tool deployment, Oracle EBS super patch, ERP convergence, and BI tool rationalization

• Continuous Improvement: In tune with business transformations
- Expanded and improved upon standardized IT processes
- Implemented innovation framework
- Developed knowledge management framework

BENEFITS

Our innovative solutions enabled the client to experience the following benefits:

• Saved 30 percent costs and lowered total cost of ownership (TCO)

• Delivered cash savings upfront

• Aligned IT service levels with business objectives

• Increased productivity in operations

• Facilitated governance and continuous monitoring