Services
The client was a tyre and rubber manufacturing company. It was a leading player in the respective industry and had over 80 data centers that operated across the world.
As a global company, the client had thousands of partners connecting to their various data centers via VPN or point-to-point link, which meant that its network uptime was dependent on effective and optimized support and operations The client wanted us to focus on cost-effective network operations covering 24x7 support, 99.99 per cent uptime SLA, and zero per cent change failure.
In order achieve the set goals, our team devised the following plan:
• Build processes and network design standards
• Devise predictive models to proactively fix issues
• Build 24*7 support service team based on Mphasis resource optimization framework
Our innovative solutions allowed the client to experience the following benefits:
• High customer satisfaction – consistent 5 rating across surveys
• 99.99 percent change success rate
• 100 percent uptime SLA achieved
• Highly optimized team: utilization rate went up to 100 percent, resulting in huge operational expenditure cuts