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REDEFINING TRADING FOR THE DIGITAL NATIVE 

Mphasis Service and Trading Operations enables trade brokers to succeed in the digital era

KNOW MORE

 

MPHASIS SERVICE AND TRADING OPERATIONS

 

With the rise of the millennials in the workforce, wealth is shifting to a younger, more digitally savvy clientele. The drivers transforming wealth management and brokerage include changing client demographics, increased competition especially from Fintech firms, a more stringent regulatory environment, and a potential economic slowdown. Every financial activity is now being reimagined. Our solution helps reduce cost of trades, thereby increasing accessibility and allowing our clients to stay ahead in a competitive market.  

SERVICE OFFERINGS

 

We target cost reduction not only in siloed departments within the firm, but also across the entire middle and back office value chain. Our solutions also allow for innovative tools to be deployed for record systems used within a wealth management firm/broker-dealer, thereby eliminating the need to set out on a time-consuming and expensive system overhaul.

SOLUTIONS

 

Robotic Automation and Natural Language Processing (NLP)

• Supports onboarding process, asset transfers, cashiering where customer forms can be auto-extracted and updated into core systems
• Collects data from unstructured sources

Robotic Automation and Natural Language Processing (NLP)

Workflow/Case Management

• Reduces not-in-good-order (NIGO) items
• Provides control from start to finish and visibility into service requests/transactions
• Ensures better status reporting

Workflow/Case Management

Advanced Analytics and Visualization

• Uses customer/advisor data from onboarding for risk profiling/portfolio allocation
• Provides insights and reporting: NIGO, service request status, and SLAs on a daily, weekly, and monthly basis

Advanced Analytics and Visualization

Digital Portals

• Supports advisor service center through phone, chat, or portal 
• Acts as an interface to advisor/customer for onboarding 
• Provides status of asset transfers and cashiering requests
• Tracks status of service requests

Digital Portals

OUR APPROACH

We use Lean methodology, robotic process automation (RPA), analytics, and digital technologies to solve challenges in onboarding, back office services, trading operations, and compliance solutions.

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WHY MPHASIS?

We are experts in running middle and back-office operations for wealth managers, independent broker/dealers, and retail brokerage firms.

 

We Streamline and Own your Back and Middle-office Operations

Our Performance-driven Back Office is Powered by Thomson Reuters BETA

We Leverage Robotics to Automate Asset Transfers and Cash Flow

Our Compliance Services, Such as Surveillance and Supervision, Help you Meet FINRA and FINCEN Mandates

We Have the Largest Beta User Base and a Strong Partnership with Refinitiv

Our Team has Vast Experience Across the Wealth Management Cycle and Broker-dealer Customer Segments

We Have Over 2800 Specialists Working Across Seven Marquee Clients

Our CRM Solutions Around Salesforce.com Optimize Customer Experience

We Implement Operations and Technology Transformation Programs Through Strategic Partnerships with Platform Providers

SUCCESS STORIES