Services
A leading specialist financial services group in U.K, which makes loans, takes deposits, trades securities, and provides advice and investment management solutions
CHALLENGES
The client aimed to digitize the BPM process with human steps, SLA, RPA, auto work allocation for a line of business with multiple processes for transformation.
Mphasis introduced a BPM workflow orchestration that simplified the Affordability Process. Automated the workflows for 4 LOBs and 26 processes—improved the efficiency and speed through intelligent routing and RPA Integration.
Optimized timeframe for Client Transformation Journey - 4 LOBs, 26 Processes/ Shorter interactions
Enabled high-value work for users
Accelerated resolutions
Achieved massive productivity gains