GLOBAL INSURANCE SERVICE PROVIDER IMPROVES ITS POLICY ADMINISTRATIONS WITH EXTRA

CLIENT

The client is a multinational, insurance service provider. It was facing difficulties due to inefficient legacy systems, which were significantly affecting the performance across departments and functions.

BUSINESS CHALLENGE

The client wanted a policy administration system that could:

• Automate business processes across different countries

• Enhance performance and run a legacy document generation process

• Trace requirements and deal with a high volume of data patches

SOLUTION

We provided extra, a policy administration system built on Pega, to automate business processes. The application includes three major sub-applications: new business, renewals, and endorsements (MTA) for property and casualty (P&C). We were able to:

• Implement the software in 13 European countries

• Provide implementations in eight European languages

• Provide 24, country-specific products

• Cover more than 1000 test cases

• Work on multi-vendor implementations

BENEFITS

With extra, the client now has:

• Automated processing using rule-driven architecture

• Customized the reporting process and provided a consolidated view of case management

• Enhanced application to improve business transaction and support high availability of data

• Improved capabilities to handle different message formats for interaction with third-party systems

• Integrated with Lightweight Directory Access Protocol (LDAP) for single sign-on and user management