Services
Alight Solutions is an Information technology and consulting company based in Lincolnshire, Illinois. The company provides cloud-based digital business and human capital service solutions; particularly within the areas of wealth, health and Human Resources.
BUSINESS OBJECTIVE
The client aimed to set up greenfield IT processes, business-aligned standard operating procedures, processes, tools, and technologies and build a service delivery platform while accelerating separation from the parent company. To achieve the business goals, the client wanted to optimize delivery processes, integrate monitoring, observability, management, and reporting while reducing the cost of operations and ensuring zero disruption to all their customers during the demerger/transition phase.
Mphasis created business service mapping and implemented its proprietary Integrated Service Management and Automation platform – InfraGenie™ in just 8 weeks. InfraGenie™ enabled IPC, Service requests along with a self-service portal, with 147 catalog items for a 24000-user base. We also delivered the following services to the client in an integrated delivery model.
Achieved 30% cost savings while reducing TCO
Quick service takeover resulting in an early exit from TSAs
Integrated Automated Workflows for Zero-touch fulfillment
Over 95% auto discovered and accurate CMDB
SLA-driven operations, resulting in Increased productivity in operations
Improved MTTR, service quality, visibility and availability