An American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals.
BUSINESS OBJECTIVE :
The client had distributed delivery units and gaps in the working model. They were low in automation and had multiple decentralized custom legacy tools platforms. They aimed to secure their infrastructure through identity, data, and endpoint security. The client also wanted to bring in automation to track non-ticketed items and improve operational efficiency efficiently.
Mphasis enabled the client to bring multiple disparate teams under one process and cross-skill resources while minimizing skill dependencies across multiple platforms. We provided the following services.
Platform agnostic culture for cross-skilling resources
Metrics-driven governance at various levels with leading indicators
Tool consolidation for SSO to bring in centralized authentication
Streamline application onboarding process through forms-based request
Data consolidation across stores and uniform user directory