The Next Applied
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82% REDUCTION IN MTTR WITH ADOPTION OF MPHASIS SRE APPROACH

CLIENT

 

Leading wealth management firm in the US. The client needed to improve availability and reliability of there website properties and trading platform operations, while also optimizing the support costs.

 

SOLUTION

 

Mphasis introduced and enabled implementation of SmartSignalsTM solution for transaction-oriented telemetry collection and analysis, and proactive and automated remediation to reduce number of tickets and incidents

BENEFITS DELIVERED

Mean Time to Recovery (MTTR) for critical transaction improved by 82% in first 6 months

Overall cost of support (L2, L3) reduced by 30%.