MPHASIS DIGITAL WORKPLACE SERVICES
HUMAN-CENTERED TECHNOLOGY FOR ENHANCED EXPERIENCES
Services
The truth about transformation is that it has to be part of everything that an enterprise does – and not just about technology. Empathy and a nuanced understanding of a user’s interaction with enterprise technology to achieve their goals is key to end user support transformation.
Mphasis Digital Workplace Service (DWS) aims to understand the users’ needs for support and delivers an integrated solutions across the lifecycle of user and workplace assets. Shifting from transaction efficiency to business value, we deliver on service transformation through innovative application of technology, Mphasis Front2Back™ approach and InfraGenie™ integrated service delivery platform.
Across the areas of service restoral, account and access management, new requests and issue management, our DWS services address the three important aspects of transformation, collaboration and user experiences.
MYIT self-service toolbox improves device and application performance, increases productivity and enhances user experience by simplifying the user’s journey with support. It’s a handy toolkit that empowers users to address issues and incidents, and provides the ease of an ‘all-in-one’ experience on ‘How to’ and ‘Self-fix’ options. Available as a packaged application with Microsoft standards, this can be easily deployed and managed for version upgrades.
System tune-up
Fixing of connectivity issues
Access to Knowledge Center
Chat with helpdesk
Password reset
Display of user details
Centralized reporting of success measures
With an objective of extracting high technology intensity and realizing maximum ROI from investments, our approach to support for change management encompasses the following:
Leadership alignment to create a common future vision
Organizational engagement with trusted and clear communication
Inspiration to adopt change through behavior shifts
Proactive and swift decision-making and risk mitigation
Create micro learning content for users
Managing internal social forums
Harness and organize enterprise chatter from support interactions
Optimized technology aligned to user personas and new reality
Mphasis delivers digital workplace services in a managed services model which aims to :
60% saving in technology leadership mind space by reducing the transactions
30% boost in user productivity
Deliver superior user experiences leading to technology adoption and subsequently ROI from technology
Deliver analytics that challenge status and drive continuous engineering mindset