Tailoring digital transformation solutions to enable our clients to achieve maximum value with the Salesforce Platform.
A successful Salesforce implementation is about more than incredible software. It’s about the people and the processes. Together with our Salesforce experts, Silverline, a digital transformation consultancy and Salesforce partner, we deliver tailored Salesforce Consulting Services to solve critical business challenges. With 10+ years in the business and thousands of engagements across the entire Salesforce Platform, the team has the experience needed to quickly build and deliver the custom solutions you need to be more efficient and effective.
Whether you’re just starting out, want some extra help with an existing Salesforce Org, or need help building out big-picture strategies, we can guide you through every phase of your Salesforce journey.
Salesforce Implementation Services
It takes more than technical expertise to power digital transformation — including people, processes, consulting, and change management. From strategic planning to implementation and ongoing support, we can guide you through every phase of your journey.
We provide Salesforce consulting services to answer your unique business challenge, whether it’s automating complex business processes or connecting, integrating, and streamlining systems.
We love to take on the most challenging business problems and create custom Salesforce solutions that make our clients’ lives easier.
Managed Services
As your business grows and evolves, your Salesforce Org needs to do the same.
Historically, Salesforce upkeep has been handled by a single admin with basic development support. However, the number of capabilities necessary to support, sustain, and extend a Salesforce Org have grown exponentially over time.
Salesforce Managed Services is a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees.
Marketing Automation Services
Creating an automated digital experience for your customers is not an easy task. With the average number of tools marketers have to use growing every year, this is becoming more and more challenging.
Whether you are implementing new technology or just trying to find out how to better utilize your current tools, we can help you every step of the way. This includes new Salesforce implementation services, health checks of your existing products, new journeys, ongoing support, and more. We will work with you to build a roadmap and value plan to help you focus on quick time to value along with building up your world-class team.
Advisory Services
Our most successful clients begin their digital transformation journey with a well-formulated plan — one grounded in solid business metrics, an understanding of their internal and external users, and a focus on data and technology.
Our Advisory Services team works closely with you to ensure that your digital transformation works in tandem with your business insights and objectives, including: a well-documented vision of future success, key business metrics and measures of success; and appropriately sized business capabilities, mapped to user and customer goals.
Build compelling experiences for clients
Full suite of Salesforce technology and deep industry domain knowledge across Financial Services, Health Care, Media & Entertainment
Salesforce expertise and scale combined with Mphasis execution muscle
Read the HFS Research Point of View to know how Mphasis and Silverline combine forces to deliver cost-effective Salesforce solutions customized to your business needs.
Salesforce Consulting Services are end-to-end solutions that help enterprises implement, optimize, and manage their Salesforce ecosystem.
They include new implementations, product health checks, customization, integration, marketing automation, advisory services, and ongoing support—enabling scalable, customer‑centric CRM transformation with improved productivity and faster time to value.
A Salesforce CoE is a centralized governance and enablement hub that standardizes best practices, aligns roadmap and security, and accelerates scalable adoption.
Mphasis Silverline manages a Salesforce CoE comprising ~500 certified experts delivering implementation, customization, integration, advisory, marketing automation, and managed services across clouds and industries.
Mphasis, through Silverline, supports the full suite of Salesforce clouds including Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, Health Cloud, and Experience Cloud.
Silverline brings deep industry expertise across financial services, healthcare, and media, delivering tailored multi-cloud implementations, integrations, and managed services that enable AI‑ready, data-driven Salesforce architectures.
Yes. Mphasis Silverline modernizes and optimizes existing Salesforce implementations by assessing fragmented orgs, streamlining processes, enhancing integrations, and improving user experience.
It performs health checks, redesigns workflows, consolidates orgs, and introduces best‑practice architectures to boost scalability, data consistency, and performance.
Mphasis ensures scalable, secure Salesforce deployments using best‑practice architecture, strong governance, and deep security frameworks through its Salesforce CoE.
It enforces data privacy, identity & access management, compliance frameworks, and optimized multi‑cloud architectures while continuously monitoring org performance and security.
Yes. Mphasis provides ongoing Salesforce managed services offering continuous support, optimization, maintenance, monitoring, and enhancements.
Silverline delivers flexible, scalable managed services to keep Salesforce environments updated, efficient, and aligned with evolving business needs.
