The Next Applied
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AIRLINES

The Domain Edge to Applied Technology

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Digital native customers and workforce, changing marketplace and advancements in technology are driving transformation in Airlines core IT. Operating on tight margins, Airlines are looking for ways to improve stakeholder experience while simultaneously optimizing operations.

Mphasis combines deep airlines domain expertise with technology leadership and unique digital transformation experience in multiple industries. We are engaged across the spectrum of services ranging from core applications and infrastructure support to development of next-gen airlines’ products and platforms for marquee customers predominantly in the Americas and Europe regions.

 

SUCCESS STORIES - DELIVERING BUSINESS VALUE

 

Next-gen agent experience for a leading South American airline

Mphasis designed a platform using modern technologies abstracting the legacy res and departure control systems for improving agent and customer experience. Agents get a uniform modern UI/UX across web & tablet devices with consistent information and the ability to cross-sell / up-sell through ancillaries. Customer experience is enhanced through shorter check-in and boarding wait times.

 

Next-gen agent experience for a leading South American airline

Cognitive Quality Assurance for leading Large & Mid-sized US Airlines

Leveraging extensive experience across PSS and other core airlines’ systems, Mphasis has developed a proprietary domain specific library of re-usable test scenarios, test cases and automation scripts. Mphasis delivered end-to-end product and customization testing including scenario optimization using cognitive models, automation testing using Selenium and SoapUI, and performance testing using LoadRunner.

Cognitive Quality Assurance for leading Large & Mid-sized US Airlines

Cloud Ready Availability Product Development for a Leading Central American Airline

In response to the dramatic growth of availability transaction volumes and costs, Mphasis developed a cloud ready, fully off-host, revenue management system agnostic, high performance flight availability solution built to help airlines to capture revenue across all channels while maintaining the flexibility to control personalized offers at an affordable footprint.

Cloud Ready Availability Product Development for a Leading Central American Airline

Service Transformation for a leading US Based Airlines Technology Provider

Mphasis provides end-to-end midrange services spanning across Wintel, Unix, Database, VMware, Middleware, PPM, Access & Security, BUR, TPF-Mainframe, Storage, Tools, Automation and ESM taking ownership across L1, L2, L3, Architects and CTOs. ~20% reduction in operating expenditure is delivered through optimization including rationalization and automation.

Service Transformation for a leading US Based Airlines Technology Provider

Cutting-edge Content Management System for a leading Airline

Mphasis conceptualized, designed and developed a customer portal and implemented a cutting -edge content management system to enhance customer experience. This portal won multiple awards, including ‘Best use of technology in a Loyalty Portal’, and ‘Best use of innovation to enhance customer experience.

Cutting-edge Content Management System for a leading Airline

OUR SOLUTIONS

 

Airline Data Platform

Cloud native data platform providing ready-to-use business models and near real time data aggregated from underlying disparate legacy systems.

Airline Data Platform

Airline Retailing

Retail Availability solution effectively addressing the three phases of purchase – schedule, availability and price – to enable high performance with agility.

 

Airline Retailing

Next-gen Agent Experience

A single interface solution which Integrates with multiple systems to enable airline reservations, airport agents, and call centers to provide a seamless experience.

Next-gen Agent Experience

Airline Core IT Modernization

Business KPI based modernization, delivering chunk sized MVPs based on a prioritization matrix factoring business criticality, dependencies and benefits.

Airline Core IT Modernization

Passenger Virtual Assistant

Multilingual chat/voice bot providing a one-stop solution for the customer across every step of their journey by integrating with airlines’ and third-party systems including car rentals and hotels.

Passenger Virtual Assistant

PATRAM

Mphasis’ proprietary e-AWB solution, PATRAM simplifies and optimizes customer data management, document preparation, EDI messaging, tracking and tracing, and analysis and reporting.

PATRAM

TPF Centre of Excellence

With a winning blend of technical and functional skill sets, our TPF COE effectively addresses airlines’ challenges in the areas of skilled workforce, domain expertise and execution of agile projects.

TPF Centre of Excellence

Airline Cognitive Quality Assurance

Readily available reusable regression test suite across all functional areas within Reservation, Fares & Ticketing, Check-in, Cargo, Reissue and Refund.

Airline Cognitive Quality Assurance

WIDE AND DEEP CAPABILITIES

Leveraging deep domain expertise and experience, Mphasis partners with airlines to unlock opportunities across the value chain using Front2BackTM and Service Transformation methodologies.

 

Network Management

Optimizing resources such as use of aircraft, slots, traffic rights, and crew rotations to best match the needs of the market place.​

Network Management

Fares and Ticketing

Efficient fares data store of fare tariffs, rule sets, routing maps, class of service tables and tax information for agile pricing

 

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Fares and Ticketing

Flight Operations

Efficient and accurate messaging between various facets of the operational to ensure safe, legal and efficient aircraft operations.

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Flight Operations

Airline MRO (Maintenance, Repair & Overhaul)

Efficiently ​updates airline operations, maintenance contracts, fleet changes and strategic business decisions.

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Airline MRO (Maintenance, Repair & Overhaul)

Administration & Finance

Digitize the Finance function to increase sales and operating revenues, eliminate revenue leakages and efficient revenue reporting.

Administration & Finance

Airline Cargo

Enables acceleration of revenue growth for airlines cargo business through intelligent, easy-to-use and customizable solutions.

Airline Cargo

Airport Operations

Comprehensive business processes to optimize airport operations management and drive performance and profitability.

Airport Operations

Reservation & Distribution

End-to-end transformation of  reservation systems to provide exceptional external and internal client experiences.

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Reservation & Distribution

THOUGHT LEADERSHIP

 

Airline Industry and the Conversational Channel of Communication

 

Blockchain - A path breaking innovation in the MRO of the Airline Industry

 

Social Media Analytics - The Future of customer centricity for the Airline Industry
 


 

Airline Industry and Data Science
 
The Future of e-AWB (electronic Air Waybill) in Air Cargo
 
Digital transformation in Airline Industry

 

CO-CREATING EXCELLENCE WITH STRONG PARTNERSHIPS

 

 

AWS

Bringing out Focused Aviation Industry Platforms and Solutions leveraging our AWS Partnership.

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Consulting Partner

This Partner provides consulting services in developing sales, business and airline IT development strategies, solution design reviews, NDC roadmaps to competitive benchmarks, and market roll-out plans.

 

Loyalty Partner

The partner brings loyalty and partnership expertise to the organization and has proven world class Loyalty Consultancy, specializing in design, transformation and management of loyalty programs, by evaluating programs and benchmark for the future.

 

Domain Partner

The partner brings deep travel and transport industry experience for software development and platform solution consulting.

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