We design solutions custom-made to our clients’ objectives, budgets, and the pace of change required by them. Our blueprint-driven and proprietary consulting methodology ‘Define, Diagnose, Design and Deliver and Transform’ is strongly supported by focused toolkits.
We deliver seamlessly efficient industry middle office services, back office operations and customer contact solutions – for highly regulated industries. Our new age transformation solutions bring the right blend of digital and emerging technologies – with the right and refined governance models.
Our customized transformation solutions and services are powered by data, digital, cloud and next - gen technologies. We deploy the Mphasis Front2Back™ approach to enhance end customer experience without changing the core. Our seamless ‘information-to-insight’ journeys leverage data to understand customers intimately and deliver hyper-personalized experiences.
We understand that each organization has individual goals, challenges and outcomes they need to achieve. Our NextOps applies the power of our integrated ‘Tech & Ops’ to design solutions that meet specific needs and boost efficiency and customer experience. Be it integration and collaboration through business process automation, or insights-driven decisions through analytics, or enhanced productivity through cloud services, our digital transformation levers enhance end-customer experience and co-create value.
Business Process Services streamline and optimize enterprise operations by integrating AI-led automation, intelligent workflows, and customer-centric design.
Mphasis Business Process Services enhance responsiveness, reduce costs, improve service quality, and scale operations through NextOps and digital-first delivery models. By transforming processes into agile, tech-enabled functions, enterprises achieve higher efficiency, better customer experience, and faster business outcomes.
Mphasis differentiates BPS with NextOps—an ITIL-aware, AI-led model built on an intelligent digital core, customer-centric design, and flexible resourcing.
It embeds intelligent, continuous automation, robust engagement, and composable teams, while leveraging proprietary GenAI accelerators. Combined with the Front2Back™ approach, this shifts BPO from cost-focused outsourcing to outcome-driven transformation and enhanced customer experience.
Mphasis Business Process Services transform functions across customer service, middle and back office operations, finance and accounting, compliance, underwriting, claims, policy administration, lending, collections, fraud management, and industry-specific processes through AI-led automation, intelligent workflows, and domain-driven operations.
Automation helps proactively manage operations, maximize workflow automation, reduce manual effort, and ensure strict SLA adherence.
Mphasis NextOps leverages IP accelerators like EcholexAI (Agent Assist), DoxPro (Gen AI Document Processing), EmailPlex.ai (Email Automation), and NoahBPM (BPM on MS stack) to elevate business process services.
