The Next Applied
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COLLABORATION SERVICES

 

KNOW MORE

 

 

We have extensive experience spanning over decades in voice technologies and in supporting legacy and modern voice infrastructures. Our expertise in engineering, design, implementation and support extends across multiple platforms and integrated architecture environments

Expert and experienced professionals in our dedicated Center of Excellence in Unified Communications and Collaboration design and engineer solutions for complex requirements – in-premise, hosted and hybrid environments

Our unified communication and collaboration services are delivered under three broad categories - Consulting, Engineering and Support services.

 

 

Consulting services

We provide infrastructure configuration gap assessment and capacity assessment to recommend the most efficient solutions personalized to organizations' business requirements.

 

Engineering services

We have a proven and successful experience in providing IP telephony and contact center engineering, audio and video conferencing and third-party integrations, and voice and video messaging services for peer to peer collaboration. This includes transformations, and fulfilment of new requirements and complex business needs.

 

Support services

Our support services stretch across contact center infrastructure and multiple channels, personalized for specific business needs and standards.

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SUCCESS STORIES

 

Leading global security company

Deploying an ITIL-compliant framework, we provided a complete suite of services from auditing and consulting to upgrading software and hardware infrastructure. We also created a live knowledge repository of the entire environment and of issues faced by the client. This improved SLA adherence form 80% to 95%.

Leading global security company

American grocery manufacturing and processing conglomerate

Our voice solution Increased availability through consolidated and standardized infrastructure. Through efficient operational governance mechanisms that facilitated daily reporting, the client was able to significantly improve efficiencies. New and standardized installations and upgrades increased availability and increased customer experiences and satisfaction. 

American grocery manufacturing and processing conglomerate