Introduction
In today’s increasingly hybrid world, the lines between physical offices, home setups, and on-the-go work environments have blurred beyond recognition. While this new era of flexibility empowers employees and boosts productivity, it also brings a hidden cost: a sprawling digital workplace that’s harder to secure, govern, and maintain in compliance with ever-tightening regulations.
As enterprise workforces become location-agnostic, maintaining endpoint compliance and governance becomes both harder, and more critical, than ever. Every device, app, and access point becomes a potential entryway for threats. For CIOs and IT leaders, this means reimagining digital workplace services with a renewed focus on proactive governance, unified control, and continuous compliance.
This blog explores how organizations can achieve resilient endpoint security in hybrid environments, backed by Mphasis’s comprehensive digital workplace services designed for secure, compliant, and future-ready operations.
Context & Challenges
The hybrid workplace, while a driver of innovation and agility, introduces several compliance and governance challenges that can’t be ignored:
1. Endpoint Sprawl and Patch Lag
In a hybrid setup, the number of managed and unmanaged endpoints explodes. Employees connect from personal laptops, mobile devices, shared home networks, and public Wi-Fi, often outside IT’s direct control. This leads to patching delays, outdated software versions, and non-compliant configurations, increasing both security and audit risk.
2. Lack of Unified Policy Enforcement
Different devices, operating systems, and user roles often require different policies. Without a centralized framework, enforcing consistent access and security policies across environments becomes chaotic. Organizations struggle to uniformly apply controls like encryption, password policies, and app permissions across distributed endpoints.
3. BYOD and Third-Party Risk Exposure
Bring Your Own Device (BYOD) policies, while cost-efficient and user-friendly, open the door to unmanaged risks. The use of third-party vendors, freelancers, and contractors introduces further complexity, especially when their devices fall outside standard corporate governance mechanisms.
4. Fragmented Visibility Across Hybrid Setups
Siloed IT tools and fragmented infrastructure lead to blind spots in endpoint visibility. Security teams often lack real-time insights into who is accessing what, from where, and under what conditions. This hampers timely threat detection, incident response, and regulatory reporting.
Together, these challenges demand a modernized approach, one that’s not just about locking down endpoints, but enabling intelligent governance through seamless, scalable digital workplace services.
The Mphasis Approach: Governance Built for the Hybrid Era
Mphasis addresses hybrid workplace complexity with an integrated, security-first digital workplace framework. Here's how:
1. Unified Endpoint Management (UEM) with Zero Trust Architecture
At the heart of Mphasis’s Digital Workplace Services is a Unified Endpoint Management (UEM) strategy, which provides centralized control over all endpoint devices, whether corporate-issued or employee-owned. Through UEM, organizations can configure, monitor, and secure devices from a single pane of glass.
Layered with a Zero Trust architecture, Mphasis ensures that no device or user is trusted by default. Every access attempt is authenticated, authorized, and encrypted, based on continuous risk evaluation. This dramatically reduces the attack surface while maintaining employee mobility.
2. Real-Time Compliance Analytics and Policy Remediation
Governance isn’t just about knowing the rules, it’s about knowing when they're broken. Mphasis integrates compliance analytics directly into endpoint management. Through automated monitoring, organizations can track adherence to security policies like software updates, data encryption, and antivirus installation.
When a policy deviation is detected, automated remediation kicks in, such as quarantining a device, revoking access, or pushing a configuration update. This ensures continuous compliance across the hybrid landscape, even in the face of changing risk conditions.
3. Extended Detection and Response (XDR) for Intelligent Threat Containment
To stay ahead of sophisticated threats across hybrid environments, Mphasis leverages Extended Detection and Response (XDR). Unlike traditional security tools, XDR unifies threat detection and response across endpoints, networks, servers, and cloud workloads, providing holistic visibility and faster response times.
By correlating data from multiple sources and applying AI-driven analytics, XDR helps security teams identify hidden threats, automate containment, and reduce dwell time significantly. This adds a proactive layer to governance, ensuring incidents are detected and neutralized before they compromise compliance or business operations.
4. User and Entity Behavior Analytics (UEBA) for Insider Threat Detection
Traditional access controls can’t always detect when authorized users turn into insider threats, or when their credentials are compromised. Mphasis integrates User and Entity Behavior Analytics (UEBA) to fill this gap by monitoring and analyzing the behavior of users, devices, and applications across the digital workplace.
By establishing baselines and flagging deviations, such as unusual access times, abnormal file transfers, or atypical geographic logins, UEBA provides early warning of potentially risky activities. This enables organizations to detect threats that bypass conventional security controls, enhancing governance and ensuring swift response to anomalous behavior.
Case Study
Client: A global engineering services firm with a 60% hybrid workforce spread across North America, India, and Europe.
Challenge: The client faced growing risks from unmanaged devices, inconsistent patching, and compliance violations, especially across its contract workforce. Internal audits had flagged weak endpoint controls, and multiple regions were grappling with GDPR and industry-specific compliance mandates.
Solution: Mphasis deployed its UEM platform with Zero Trust policies across the client’s global endpoints. Compliance analytics and SIEM integration enabled real-time visibility into risky behaviors. Role-based policies ensured that access was governed by user roles and context, while automated patch management reduced lag by 80%.
Outcome:
● 95% improvement in endpoint compliance within 6 months
● 30% reduction in security incidents through real-time threat detection
● Full audit-readiness across regions, resulting in faster regulatory certifications
● Seamless onboarding of third-party contractors through secure, containerized access
Mphasis transformed the client’s endpoint chaos into a unified, compliant, and resilient digital workplace.
Conclusion
As digital workplaces continue to evolve, the need for robust compliance and governance only grows more urgent. Endpoint sprawl, BYOD risks, and fragmented visibility are no longer just IT challenges, they’re strategic business risks.
Mphasis redefines digital workplace services by embedding security, compliance, and governance into the core. With intelligent automation, contextual control, and real-time analytics, enterprises can move from reactive endpoint management to proactive risk resilience.
In a hybrid world, security is not a destination, it’s a journey.
With Mphasis, that journey becomes streamlined, secure, and future-ready.
Summary
Q: Why is endpoint security critical in digital workplaces?
A: The hybrid workplace expands the attack surface and introduces compliance gaps. With employees accessing corporate systems from a mix of devices and locations, endpoints become both the frontline and the weakest link.
Q: How does Mphasis improve digital governance?
A: Through Unified Endpoint Management, Zero Trust architecture, real-time compliance analytics, and integration with security platforms, Mphasis builds governance directly into the digital workplace fabric.
Q: What are the results?
A: Enterprises gain a stronger risk posture, minimized compliance violations, reduced endpoint downtime, and increased confidence in meeting regulatory standards—without compromising user experience.
This blog is written by
Sachin Bhandari, VP & Head – Digital Workplace Services
Dhayanandan S, AVP, Workplace Engineering Lead
Roy Lobo, AVP, Mphasis Cyber Security
