Our extensive capabilities and comprehensive CRM Services have made us our customers’ choice time and again. We have gained valuable experience through :
• Implementing Salesforce.com with seamless integration for a leading global investment bank
• Deploying Salesforce.com to provide a ‘one stop shop’ experience to Field Agent Services (FAS) for a global insurance provider
• Leveraging the Salesforce service cloud and developing the system for a market leading healthcare company
• Unifying the client and broker management platform on Salesforce cloud for a global insurance firm
• Implementing the Salesforce service cloud to handle/track customer cases for a global logistics firm
• Ensuring Siebel to SFDC migration, implementation, and support for a large U.S. life sciences firm
Mphasis' in-depth processes and application expertise combined with best practices enable us to offer Salesforce services
CRM services help enterprises centralize customer data, streamline sales, marketing, and service processes, and automate routine tasks. They improve customer satisfaction by enabling personalized engagement, faster responses, and better forecasting.
With unified insights, teams collaborate more effectively, driving higher productivity, stronger customer relationships, and long term business growth.
Mphasis supports major enterprise CRM platforms including Workday, Microsoft Dynamics 365, Salesforce, Oracle Fusion, and SAP Cloud products.
These platforms enable scalable, cloud ready CRM transformations across industries and are backed by Mphasis’ implementation, modernization, and managed services expertise.
Mphasis modernizes legacy CRM systems by extracting hidden business logic, preserving institutional knowledge, and accelerating development using proprietary AI‑powered platforms.
Gen AI‑powered platforms such as Mphasis NeoZeta™ and Mphasis NeoCrux™ enable parallel development, unify data, reduce technical debt, and ensure business continuity.
Yes. CRM services improve customer engagement and retention by enabling personalized interactions, unified customer views, faster support, and proactive communication.
They help organizations foster better relationships, reduce churn, and improve satisfaction through seamless, data driven experiences across sales, marketing, and service teams.
CRM integration enables enterprise wide visibility by unifying data across systems, eliminating silos, and ensuring real time information flow.
Mphasis supports this through API first, microservices driven integration, seamless connectivity between CRM, ERP, and other platforms, and standardized interfaces that deliver consistent, organization wide insights.
These integrated architectures enhance decision making, improve customer 360° views, and strengthen operational transparency across the enterprise.
Yes. Mphasis offers ongoing CRM managed services as part of its comprehensive CRM capabilities, including continuous support, maintenance, optimization, and managed-service frameworks to ensure long term operational efficiency.
