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ENTERPRISE AUTOMATION

 

Intelligent Automation for the Digital Enterprise

INNOVATE AND GROW THROUGH INTELLIGENT AUTOMATION SERVICES

 

 

Mphasis Intelligent Automation Services cover the entire automation lifecycle from inception to support, delivering results in a time-bound and outcome-focused manner. Our services

  • Make automation your top tech enabler of business competitiveness
    Realize ‘time-to-value’ with incredible speed
  • Expand the scale of software-addressable problems through cognitive technologies
    Address problems that earlier generation technologies could not help with
  • Fundamentally change the way your IT is built
    Enable your technology to learn and adapt
  • Manage and govern with control and visibility
    Seamlessly authenticate, authorize, notify and audit
  • Maximize advantage at minimized costs
    Significantly reduce costs of addressing problems

 

 

COMPREHENSIVE RANGE OF AUTOMATION SERVICES

We cover the entire automation lifecycle from inception to support, delivering results in a time-bound and outcome-focused manner.

 

Consulting Services

  • BPM, iPaas/automation strategy/process discovery, business case creation, architecture, data modelling, design workshops
  • Process assessment, tool evaluation, technology advisory, COE/automation program roadmap setup
  • Benchmarking & maturity assessment

Consulting Services

R&D Services

  • Value levers, consulting frameworks, accelerators, re-usable components (Enterprise AI strategy, Deep Learning model development, Cognitive Twin, auto-code generator
  • Industry specific solutions – content indexing, banking fraud analytics, mortgage analytics, broker sentiment analysis
  • AI-driven service offerings, re-usable components

R&D Services

Implementation Services

  • Process optimization & implementation
  • Agile automation delivery along with infrastructure setup and solution design
  • Automation platform implementation, data extraction, system & integration
  • Predictive analytics and cognitive services

Implementation Services

Support Services

  • Applications and platform managed services
  • Cognitive led support services leveraging machine managed monitoring, self-healing resolution framework
  • Compliance/audit support, technology license management, transition management

Support Services

OUR SOLUTION

Intelligent automation services in conjunction with other efficiency levers
We combine Enterprise Automation (intelligent Business Process Management, Robotic Process Automation and Optical Character Recognition), Artificial Intelligence, digital, and Next-Gen Data with process re-engineering and outcome-based service delivery, to generate maximum ROI for businesses.

 

 

 

Robotic Process Automation

(RPA) is automation of processes but when it is combined with other technologies such as AI, ML, it offers intelligent automation which is capable of taking human like decisions and has cognitive capabilities, based on the learning techniques fed into it.

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Robotic Process Automation

Business Process Management

(BPM) focuses on restructuring the existing business processes of an enterprise, increasing productivity and efficiency. It includes coordination of data, systems and people involved in a process.

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Business Process Management

Optical Character Recognition

(OCR) is used for identification of text in different kinds of artifacts, enabling automation needed in file processing tasks.

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Optical Character Recognition

Artificial Intelligence

AI is simulation of human intelligence to create systems that are capable of learning and reasoning. It includes concepts such as machine learning, natural language processing, deep learning and so on, to enable self-learning capabilities.

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Artificial Intelligence

Digital

Digital technologies use key business KPIs to drive rapid innovation in how enterprises serve end clients.

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Digital

Employee Assistance-as-a-Service

Mphasis’ fully managed Employee Assistance-as-a-Service utilizes a combination of conversational AI technologies and advisor-based assistance to efficiently handle employee requests of varying complexity in an intelligent and scalable manner.

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Employee Assistance-as-a-Service

Next-Gen Data

Next-Gen Data focuses on data migration and integration, preps and organizes the data, and analyses this data for downstream system. This means once the data is ingested, prepared and organized, it can be analyzed at various points, for several purposes.

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Next-Gen Data

Dr. Bot

Dr. Bot, a highly customizable Super BOT, helps to proactively manage the RPA underlying infrastructure, applications, and RPA ecosystem. It reduces human efforts, errors, and SLA violations while providing business and technical teams with real-time insights.

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Dr. Bot

BRINGING IN THE RIGHT SKILLS, KNOWLEDGE AND ACCELERATORS

 

We offer enterprises multidisciplinary technology and domain expertise, both in-house and through our strategic partnerships with industry leaders, as well as our proprietary accelerators and intellectual property. We help businesses solve their problems through design thinking, using an iterative, human-centric approach to ideate, reimagine, and create ‘to-be’ processes driven by business KPIs. Our tribes and squads organizational model enables us to assemble the right teams to make the solutions real, ensuring ‘Day 1 readiness’ of resources, facilities and team.

 

 

NEXT Labs is focused on disruptive and breakthrough innovations across cognitive, cloud and Service Transformation.

 

 

Sparkle Lab is an open, collaborative platform that institutionalizes contextual innovation for our strategic customers.

 

 

NextSTEP™ is a unified, next-generation platform that enables transformation of services at reduced cost, top quality and improved efficiency. 

 

BENEFITS

Experience Value: 80%+ improvement in end-user NPS

Financial Value: 30-60% reduction in headcount

Operations Value: 75% + reduction in compliance costs; 100% commitment to SLAs

Business Value: Faster time to market; Improved cross-sell

Innovation Value: Future proofing of technology

THOUGHT LEADERSHIP

 

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SUCCESS STORIES

 

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